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Substitutions

Fresh Fruit

We are committed to delivering your important fruit arrangement on time and as fresh and delicious as possible. Because of the nature, seasonality, of fruit it is sometimes necessary to make substitutions of equal or greater value. We will make every effort to maintain the "look and feel" of the fruit arrangement by considering the overall shape, size, style, and color combinations.

Balloons

Some hospitals do not allow latex balloons with an arrangement. Mylar balloons may need to be substituted for latex balloons on some orders.

 
Plants

For green and blooming plants, similar plants may be substituted of equal or greater value. For one-of-a-kind plants, such as orchids, we will make every attempt to match the plant type, but may substitute with another color. Containers for plants will be as close as possible.

 
Gift Baskets

Substitutions within a basket may be made with items of greater or equal value if necessary to guarantee freshness and timely delivery.

 
Substitutions for Special Occasions

Due to the importance of delivering orders for special occasions, such as funerals, birthdays, and anniversaries, on specific days, we may make a substitution of equal or greater value to ensure timely delivery, if the flowers you requested are not available, and we are not able to contact you via the phone number(s) or email address you provided.

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